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option 1. am to pm, Monday to Friday. ATO online services for registered agents. 13 72 86 FKC 3 3. am to pm, Monday to Friday. Forms for registered agents to lodge an application for a deferral. To update GST reporting methods call 13 72 86 (FKC 1 1 3). If your client has a turnover of under $10 million, labels G1 and 1A must be.

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Average daily response time across all monitored pages Source: The front page of the return must clearly show that the return is an amendment – you may need to note this ao in the top left-hand corner of the page.

A maximum of nine revisions can be lodged electronically for a particular activity statement at for a client. Choice to include excess concessional contributions in assessable income EY If an eligible individual has exceeded their concessional contributions cap, a Notice of offer will be issued to the taxpayer. Activity statements will be removed from your ELS mailbox by 1. When an electronic revision is lodged for an activity statement and the client is a paper lodger, the lodgment delivery method for the next activity statement may incorrectly revert to electronic.

atoo Not all types of activity statement forms we issue can be lodged through the ELS. When voice recognition is made available to third party representatives this will simplify proof of identification for agents. Partnership and prior years and trust and prior years returns An International dealings schedule must be attached if you have entered an amount or there is a yes response to ffkc of the questions: Feedback and complaints about business tax.

Remember, lodging activity statements through the ELS may mean future statements will be sent to the ELS mailbox and not as paper. ATO Portals and migration of their functionality 4. When you run the pre-fill report the data displayed will be the most current data held by the ATO. The IGT notes that the respective responsibilities and accountabilities should atl publicly articulated to provide clarity for the ATO, software providers and tax practitioners.

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Troubleshooting for businesses and tax practitioners | Australian Taxation Office

The use of this identifier would allow the tax practitioner to be assured that the person on the other line is an authorised ATO officer.

The existing funds transfer will be cancelled. Historical details held and displayed by the ATO are not updated. Therefore, to influence the increased adoption of SBR-enabled products, government is faced with effectively mandating its use or making it more appealing. This is caused by individual web browser or PDF settings. The revision indicator must be completed with a number between one, being the first revision, and nine being the last revision — if this indicator is not completed, the activity statement will be treated as an original activity statement and may cause processing delays if omitted.

Contact us | Australian Taxation Office

In relation to tax practitioners, this approach may also include analysis via real-time analytics and user-centred design approaches to gain insight into experiences, preferences and expected behaviour. This is a known issue currently under investigation. Where this happens the penalty may be remitted so that it equals the penalty that would be applied to the net overall shortfall.

If you lodged the revision via ELS the paper activity statement delivery preference can be reactivated by either. A CP transaction can be associated with many clients. This is a known issue and no action is required if the following situations apply to your client:. This is a generic error that can have many causes.

Seek assistance from your IT provider. Such causes include browser incompatibility or AUSkey-related issues. These days occurred close to lodgment deadlines for fringe benefits tax as well as monthly and quarterly activity statements or because of system issues.

When processing commences, the report will update with all lodgments received. Superannuation lump sum worksheet PL Individuals A Superannuation lump sum worksheet schedule PL is used with individual tax returns if more than one super lump sum has been received during the year.

If your software enters any default information while preparing a CP transaction, make sure the correct fields are completed according to the option selected. You do not need to enter a return not necessary RNN for years prior to the client’s registration.

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This will allow us qto identify and process the application on your behalf, or contact you if further information is required.

Then view the client’s communication using the CCL. An alternative solution is to use the Chrome browser. Our complex issue resolution service is available to resolve complex administrative issues and tax technical interpretation queries, which you have been unable to resolve through our online channels or by phoning us. As stated in Chapter 1, the vast majority of taxpayers use tax practitioners to assist them to comply with the fc laws.

Clear browser cache re-open and Login to Portal and at Activity Statements. This schedule must only be used with forms EP and ET. However, the following combinations cannot be selected together: The lodgment status for that client for the —12 year is showing as ‘unlodged’.

Remission of penalties

All amendment requests lodged as departmental errors are checked and if they do not fit the criteria, they are finalised within client error processing standards. EFT direct debit — direct refund help line Direct debit payments and income tax electronic refund advice.

In order to access the form, the user must ensure the client has been added to their client list for the ‘Income Tax’ role. We meet all our current service standards. Only one CP transaction can be lodged in a transmission and no other transactions can be sent with a CP transaction; however, multiple CP transactions can be lodged each day for each client if transmitted separately — they will be processed in the order of receipt.

Assistance with the Tax Agent Portal, including access, technical difficulties, functions and navigation See also ATO online services for registered agents. The ATO can only update its records if a change of name has been verified. To request direct debit and authorise us to debit their account, your client must complete a direct debit request and send it to us.